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Shep Hyken
Shep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relation...voir plusShep Hyken, CSP, CPAE is the Chief Amazement Officer at Shepard Presentations. As a speaker and author, Shep works with companies and organizations who want to build loyal relationships with their customers and employees. His articles have been read in hundreds of publications, and he is the New York Times, Wall Street Journal and USA Today bestselling business author of Moments of Magic, The Loyal Customer, The Cult of the Customer, and The Amazement Revolution. He is also the creator of The Customer Focus program, which helps clients develop a customer service culture and loyalty mindset.voir moins
Livres par Shep Hyken
Amaze Every Customer Every Time: 52 Tools for Delivering the Most Amazing Customer Service on the Planet
Livres audio par Shep Hyken
Be Amazing or Go Home: Seven Customer Service Habits That Create Confidence with Everyone Évaluation : 5 sur 5 étoiles5/5The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists Évaluation : 4 sur 5 étoiles4/5Creating the Loyalty Mindset: Moments of Magic Évaluation : 1 sur 5 étoiles1/5I'll Be Back: How To Get Customers To Come Back Again & Again Évaluation : 5 sur 5 étoiles5/5Be a Star with Your Customers and Keep Them Forever: Moments of Magic® Évaluation : 5 sur 5 étoiles5/5
Livres audio racontés
Creating the Loyalty Mindset: Moments of Magic Évaluation : 1 sur 5 étoiles1/5I'll Be Back: How To Get Customers To Come Back Again & Again Évaluation : 5 sur 5 étoiles5/5Be a Star with Your Customers and Keep Them Forever: Moments of Magic® Évaluation : 5 sur 5 étoiles5/5