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Joseph A. Michelli
Joseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of The Starbucks E...voir plusJoseph A. Michelli is an organizational consultant who focuses on intersections of business, leadership, and workplace productivity. He is the bestselling author of The Starbucks Experience, The New Gold Standard, Prescription for Excellence, and The Zappos Experience. One of today’s leading thinkers on the topic of customer experience, Michelli also speaks to corporate audiences approximately 60 times a year.voir moins
Livres par Joseph A. Michelli
The New Gold Standard: 5 Leadership Principles for Creating a Legendary Customer Experience Courtesy of the Ritz-Carlton Hotel Company The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary Évaluation : 4 sur 5 étoiles4/5Leading the Starbucks Way (PB) Évaluation : 4 sur 5 étoiles4/5Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Évaluation : 0 sur 5 étoiles0 évaluationPrescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Évaluation : 5 sur 5 étoiles5/5Starbucks Leadership Lessons Évaluation : 0 sur 5 étoiles0 évaluationThe Zappos Experience: 5 Principles to Inspire, Engage, and WOW Évaluation : 4 sur 5 étoiles4/5Leadership Lessons from the Most Admired Companies Évaluation : 0 sur 5 étoiles0 évaluationStronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Évaluation : 0 sur 5 étoiles0 évaluation
Livres audio par Joseph A. Michelli
Leading the Starbucks Way: 5 Principles for Connecting with Your Customers, Your Products, and Your People Évaluation : 4 sur 5 étoiles4/5Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Évaluation : 4 sur 5 étoiles4/5The Zappos Experience: 5 Principles to Inspire, Engage, and WOW Évaluation : 4 sur 5 étoiles4/5The Starbucks Experience: 5 Principles for Turning Ordinary Into Extraordinary Évaluation : 4 sur 5 étoiles4/5The Airbnb Way: 5 Leadership Lessons for Igniting Growth through Loyalty, Community, and Belonging Évaluation : 5 sur 5 étoiles5/5Prescription for Excellence: Leadership Lessons for Creating a World Class Customer Experience from UCLA Health System Évaluation : 0 sur 5 étoiles0 évaluationStronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Évaluation : 0 sur 5 étoiles0 évaluation
Livres audio racontés
Driven to Delight: Delivering World-Class Customer Experience the Mercedes-Benz Way Évaluation : 4 sur 5 étoiles4/5Stronger Through Adversity: World-Class Leaders Share Pandemic-Tested Lessons on Thriving During the Toughest Challenges Évaluation : 0 sur 5 étoiles0 évaluation