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Co-writer Joanne Ruocco-Newbery is an IT Change Management Consultant with 20 years of experience in global transformation programs. She has worked in diverse business sectors such as Insurance, Ba...voir plusCo-writer Joanne Ruocco-Newbery is an IT Change Management Consultant with 20 years of experience in global transformation programs. She has worked in diverse business sectors such as Insurance, Banking, and Global Energy. Joanne is passionate about applying solid ITIL principles to the change and release process.voir moins