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Casey Kostecka
Casey Kostecka is an award-winning thought leader and expert in sales, customer experience management and contact center operations within BPO/outsourcing, healthcare, travel/hospi...voir plusCasey Kostecka is an award-winning thought leader and expert in sales, customer experience management and contact center operations within BPO/outsourcing, healthcare, travel/hospitality, and government arenas. His proven track record in leading $500M+ organizations to record-breaking growth and profitability makes him a sought-after speaker and consultant. Casey's extensive experience with process engineering, leadership cultivation, and team and customer engagement led him to develop unique, highly effective tools. The ACUITY™ Performance Management System, proprietary gamification applications and the 7-T Success System™ are all employed by Fortune 500 companies throughout the United States.voir moins