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Richard Jozwiakowski
Richard Jozwiakowski is a change agent. He has managed at multiple levels and developed a reputation as a turn-around specialist. He has been brought into troubled organization to ...voir plusRichard Jozwiakowski is a change agent. He has managed at multiple levels and developed a reputation as a turn-around specialist. He has been brought into troubled organization to correct their direction. Richard has managed organizations from as small as 3 people to over 1200. As a Vice-President at Pitney Bowes, he took a service organization that had a bad reputation with its customer base and was losing money to being an industry leader. Under his leadership, the service organization tripled revenue (from $34M to $100M). Improved profitability (from 0 to $27M), and increased customer satisfaction (from 26% totally satisfied to 70% totally satisfied and 94% satisfied). He was asked to take over a troubled acquisition, and within the first full quarter of managing that, the organization reported its best revenue in 12 years and most profitable quarter. Prior to joining Pitney Bowes, Richard turned around two other organizations by balancing customer satisfaction, people development and profitability. As a Marketing Manager for Picker International’s service division, he developed programs which resulted in growing the revenue from $32M to $150M and the profit from $2M to $32M in less than 4 years. Richard has over 20 years Marketing Management experience.
Richard obtained a BS degree in Mathematics from Marquette University.
After achieving the rank of Captain in the Marine Corps, he returned to college to complete his MBA at the University of Wisconsin-Milwaukee.voir moins