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W. Earl Sasser Jr.
W. Earl Sasser, Jr., is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. Sasser developed the school’s first course on the management o...voir plusW. Earl Sasser, Jr., is a Baker Foundation Professor at Harvard Business School and has been a member of the faculty there since 1969. Sasser developed the school’s first course on the management of service operations in 1972.voir moins
Livres par W. Earl Sasser Jr.
What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms
Livres audio par W. Earl Sasser Jr.
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