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James L. Heskett
James L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contributi...voir plusJames L. Heskett is UPS Foundation Professor of Business Logistics, Emeritus, at Harvard Business School. Among other honors he was awarded the 2010 Distinguished Career Contribution Award in Services Management by the American Marketing Association.voir moins
Livres par James L. Heskett
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What Great Service Leaders Know and Do: Creating Breakthroughs in Service Firms Évaluation : 0 sur 5 étoiles0 évaluation