CUSTOMER SERVICE OFTEN WORKS!

This is often a source of concern to enthusiasts faced with a malfunctioning was able to observe this summer. With a Bachmann 4-6-0 T that stubbornly refused to run backwards, François Fontana sent his engine back to Hatton’s, the well-known British mail-order company. Three days later, the customer service contacted him, offering either a refund or an exchange for an equivalent model, as the specific reference in question was no longer in stock. Being in need of a spare motor for a faulty MinitrainS model, Éric Fresné emailed the company’s head office in Germany. He got an answer the following day and he was offered immediate shipment with payment within