Crée par chuck_buchan

CXM

The Everything Guide to Customer Engagement: Connect with Customers to Build Trust, Foster Loyalty, and Grow a Successful Business
Auteur
Measuring Customer Satisfaction: Exploring Customer Satisfaction’s Relationship with Purchase Behavior
Auteur
The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry
Auteur
The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy
Auteur
People Love You: The Real Secret to Delivering Legendary Customer Experiences
Auteur
PeopleShock: The Path to Profits When Customers Rule
Auteur
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions
Auteur
Answering the Ultimate Question: How Net Promoter Can Transform Your Business
Auteur
The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions
Auteur
Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success
Auteur
Touchpoint Power! Get & Keep More Customers, Touchpoint By Touchpoint: Foreword by Peppers & Rogers
Auteur
The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists
Auteur
Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business
Auteur
212° Service: The 10 Rules for Creating a Service Culture
Auteur
Seeing What's Next: Using the Theories of Innovation to Predict Industry Change
Auteur
How Will You Measure Your Life?
Auteur
The Automatic Customer: Creating a Subscription Business in Any Industry
Auteur

CXM

The Everything Guide to Customer Engagement: Connect with Customers to Build Trust, Foster Loyalty, and Grow a Successful Business

Measuring Customer Satisfaction: Exploring Customer Satisfaction’s Relationship with Purchase Behavior

The Nordstrom Way to Customer Service Excellence: The Handbook For Becoming the "Nordstrom" of Your Industry

The 24-Hour Customer: New Rules for Winning in a Time-Starved, Always-Connected Economy

People Love You: The Real Secret to Delivering Legendary Customer Experiences

PeopleShock: The Path to Profits When Customers Rule

The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions

Answering the Ultimate Question: How Net Promoter Can Transform Your Business

The Customer Loyalty Loop: The Science Behind Creating Great Experiences and Lasting Impressions

Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success

Touchpoint Power! Get & Keep More Customers, Touchpoint By Touchpoint: Foreword by Peppers & Rogers

The Cult of the Customer: Create an Amazing Customer Experience That Turns Satisfied Customers Into Customer Evangelists

Technology-as-a-Service Playbook: How to Grow a Profitable Subscription Business

212° Service: The 10 Rules for Creating a Service Culture

Seeing What's Next: Using the Theories of Innovation to Predict Industry Change

How Will You Measure Your Life?

The Automatic Customer: Creating a Subscription Business in Any Industry