Crée par Al Simon

Customer Experience

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW
Auteur
Customer Serviced: Bedtime Stories Collection, #1
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Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success
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Forms that Work: Designing Web Forms for Usability
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Customer Experience Is the Brand: Getting in the Game
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It's The Customer, Stupid! Lessons Learned In A Lifetime of Marketing
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100 Short Stories From My Customers
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Buying Customers: Revolutionary new rules for you to get more customers with far less money.
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50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition
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Creating Insanely Great Customers | Always-On Innovation
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How to Talk to Customers: Create a Great Impression Every Time with MAGIC
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No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits
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Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)
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The Everything Guide to Customer Engagement: Connect with Customers to Build Trust, Foster Loyalty, and Grow a Successful Business
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Jobs to Be Done: A Roadmap for Customer-Centered Innovation
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Turn Your Customers into Profit
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Why Customers Really Buy: Uncovering the Emotional Triggers That Drive Sales
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Proposition Selling: How to Create Extraordinary Success in Business-to-Business Sales
Auteur
Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success
Auteur
Jobs To Be Done: A Roadmap for Customer-Centered Innovation
Auteur
Understanding Consumer Behavior: Cracking the Code of Consumer Psychology
Auteur
Managing Customer Value: Creating Quality and Service That Customers Can Se
Auteur

Customer Experience

The Zappos Experience: 5 Principles to Inspire, Engage, and WOW

Customer Serviced: Bedtime Stories Collection, #1

Unlocking the Hidden Customer Experience: Short Stories of Remarkable Practices That Ensure Success

Forms that Work: Designing Web Forms for Usability

Customer Experience Is the Brand: Getting in the Game

It's The Customer, Stupid! Lessons Learned In A Lifetime of Marketing

100 Short Stories From My Customers

Buying Customers: Revolutionary new rules for you to get more customers with far less money.

50 Powerful Ideas You Can Use to Keep Your Customers, Third Edition

Creating Insanely Great Customers | Always-On Innovation

How to Talk to Customers: Create a Great Impression Every Time with MAGIC

No B.S. Guide to Maximum Referrals and Customer Retention: The Ultimate No Holds Barred Plan to Securing New Customers and Maximum Profits

Measure What Matters to Customers: Using Key Predictive Indicators (KPIs)

The Everything Guide to Customer Engagement: Connect with Customers to Build Trust, Foster Loyalty, and Grow a Successful Business

Jobs to Be Done: A Roadmap for Customer-Centered Innovation

Turn Your Customers into Profit

Why Customers Really Buy: Uncovering the Emotional Triggers That Drive Sales

Proposition Selling: How to Create Extraordinary Success in Business-to-Business Sales

Discovering the Soul of Service: The Nine Drivers of Sustainable Business Success

Jobs To Be Done: A Roadmap for Customer-Centered Innovation

Understanding Consumer Behavior: Cracking the Code of Consumer Psychology

Managing Customer Value: Creating Quality and Service That Customers Can Se