Crée par Kim Baxter

itil

CMDB Systems: Making Change Work in the Age of Cloud and Agile
Auteur
It's All About Relationships: What ITIL® doesn't tell you
Auteur
Catalogs, Services and Portfolios: An ITSM success story
Auteur
ITIL Integration Exercises
Auteur
Implementing Service Quality based on ISO/IEC 20000: A Management Guide
Auteur
ITIL Lifecycle Essentials: Your essential guide for the ITIL Foundation exam and beyond
Auteur
ISO/IEC 20000: An Introduction to the global standard for service management
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The Definitive Guide to IT Service Metrics
Auteur
Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
Auteur
Measuring your IT: Identifying the metrics that matter
Auteur
The ITSM Iron Triangle: Incidents, changes and problems
Auteur
Six Sigma For Dummies
Auteur
Lean For Dummies
Auteur
Problem Management: An implementation guide for the real world
Auteur
Lean Process: From 'Get the Customer' to 'Keep the Customer'
Auteur
Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children
Auteur
Pragmatic Application of Service Management: The Five Anchor Approach
Auteur
IT Governance: Implementing Frameworks and Standards for the Corporate Governance of IT
Auteur
Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives
Auteur
Value Stream Mapping: Lean Thinking, #2
Auteur
Essential Event and Performance KPIs
Auteur
Release and Deployment: An ITSM narrative
Auteur
Value Stream Mapping: Reduce waste and maximise efficiency
Auteur
The Lean Six Sigma Guide to Doing More With Less: Cut Costs, Reduce Waste, and Lower Your Overhead
Auteur
ServiceNow IT Operations Management
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Servicing Itsm: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them
Auteur
Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner
Auteur
Integrated Measurement - KPIs and Metrics for ITSM: A narrative account
Auteur
Architecting Itsm: A Reference of Configuration Items and Building Blocks for a Comprehensive It Service Management Infrastructure
Auteur
Mastering ServiceNow - Second Edition
Auteur
Kaizen: How to use Kaizen for Increased Profitability and Organizational Excellence.: Business Process Management and Continuous Improvement Executive Guide series, #6
Auteur
Service Level Agreements: A legal and practical guide
Auteur
IT Service Management: Support for your ITSM Foundation exam
Auteur
Service Level Manager: Careers in IT service management
Auteur
Making a Success of Managing and Working Remotely
Auteur

itil

CMDB Systems: Making Change Work in the Age of Cloud and Agile

It's All About Relationships: What ITIL® doesn't tell you

Catalogs, Services and Portfolios: An ITSM success story

ITIL Integration Exercises

Implementing Service Quality based on ISO/IEC 20000: A Management Guide

ITIL Lifecycle Essentials: Your essential guide for the ITIL Foundation exam and beyond

ISO/IEC 20000: An Introduction to the global standard for service management

The Definitive Guide to IT Service Metrics

Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children

Measuring your IT: Identifying the metrics that matter

The ITSM Iron Triangle: Incidents, changes and problems

Six Sigma For Dummies

Lean For Dummies

Problem Management: An implementation guide for the real world

Lean Process: From 'Get the Customer' to 'Keep the Customer'

Architecture and Patterns for IT Service Management, Resource Planning, and Governance: Making Shoes for the Cobbler's Children

Pragmatic Application of Service Management: The Five Anchor Approach

IT Governance: Implementing Frameworks and Standards for the Corporate Governance of IT

Measuring Itsm: Measuring, Reporting, and Modeling the It Service Management Metrics That Matter Most to It Senior Executives

Value Stream Mapping: Lean Thinking, #2

Essential Event and Performance KPIs

Release and Deployment: An ITSM narrative

Value Stream Mapping: Reduce waste and maximise efficiency

The Lean Six Sigma Guide to Doing More With Less: Cut Costs, Reduce Waste, and Lower Your Overhead

ServiceNow IT Operations Management

Servicing Itsm: A Handbook of Service Descriptions for It Service Managers and a Means for Building Them

Implementing Itsm: From Silos to Services: Transforming the It Organization to an It Service Management Valued Partner

Integrated Measurement - KPIs and Metrics for ITSM: A narrative account

Architecting Itsm: A Reference of Configuration Items and Building Blocks for a Comprehensive It Service Management Infrastructure

Mastering ServiceNow - Second Edition

Kaizen: How to use Kaizen for Increased Profitability and Organizational Excellence.: Business Process Management and Continuous Improvement Executive Guide series, #6

Service Level Agreements: A legal and practical guide

IT Service Management: Support for your ITSM Foundation exam

Service Level Manager: Careers in IT service management

Making a Success of Managing and Working Remotely