- Livre électroniquePowerful Phrases for Dealing with Difficult PeopleRenee Evenson
- Livre électroniquePowerful Phrases for Effective Customer ServiceRenee Evenson
- Livre électroniqueCustomer Service Training 101Renee Evenson
- Livre électroniqueCustomer Service Training 101Renee Evenson
- Livre électroniqueCustomer Service Management Training 101Renee Evenson
- Livre électroniqueAward Winning Customer ServiceRenee Evenson